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Reepham & Aylsham Medical Practice

Appointments

 

We operate an appointment system for all clinician surgeries.  Appointments can be made in person at the surgery or by telephone. 

 

To book an appointment by phone ring between

08:00 - 13:00 and 14:00 - 18:30.

 

To book an appointment in person, visit the surgery during our opening hours (see our opening hours tab)

 

In the morning, we operate a triage system (8am to 10am). Patients asking for a same day appointment or a home visit, are contacted by telephone within 60 minutes by one of our doctors. If an appointment or a visit is needed the doctor will make the necessary arrangements at the time.

 

We would ask that if you need a non-urgent appointment you please telephone after triage has finished at 11:00 on Mondays and 10:30 a.m. Tuesday to Friday to allow any urgent appointments that day to be dealt with first.

  

On Monday evenings the practice offers an early surgery from 07:00 - 08:00 and we also offer an evening surgery from 18:30 - 19:30 primarily for patients who cannot make an appointment during the day.

  

Online Appointment Booking and Cancelling 

 

We now offer an online appointment booking and cancellation service. In order to take advantage of this service you will need to setup an SystmOnline account. If you do not have an account but would like one please contact the surgery. It is simple to arrange, all you will need to bring with you is photo ID and a Utility Bill with your address on. Once you are set up you can book/cancel appointments and order repeat prescriptions. 

 

Please note online bookings are for appointments with Doctors only and should not be used to  book appointments with other clinical  staff, i.e phlebotomist, healthcare assistant, nurse or nurse practitioner. 

 

 

Urgent Calls and Emergencies

 

In a medical emergency dial 999. However, if you do ring the surgery please tell the receptionist quickly and clearly that the matter is urgent. She will take the details and pass the message to the doctor either in the surgery or by mobile phone if he/she is on visit.

 

It is possible that you may be referred to a member of the practice nursing team. Please remember that there is not always a doctor or nurse in the building at all times.

 

 

 

 

 

 


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