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Reepham & Aylsham Medical Practice
The way we book appointments has changed - please read the news section of our website

Join Dementia Research

 

Join Dementia Research is a national service that makes it easy for anyone to take part in vital dementia research studies. People with dementia or memory problems, their carers and anyone who is interested can sign up.

Only through research will we find new and better ways to prevent, treat, care for and one day beat dementia. Simply register your details and a researcher will be in touch when an appropriate study becomes available. You do not have to take part in any particular studies. It is always your choice whether or not to take part.

Sign up today online at www.joindementiaresearch.nihr.ac.uk or call Alzheimer's Research UK on 0300 111 5111, or the Alzheimer's Society on 0300 222 1122.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Appointments are changing from January 14th 2019

Booking GP/ Nurse Practitioner appointments - What’s changing?

 

Instead of phoning the practice and having a receptionist book a GP /Nurse practitioner appointments for you, our doctors will now speak to you first and then book an appointment according to your clinical need.  Therefore if your doctor thinks you need to be seen quickly he or she can schedule you an appointment the very same day or, if it is a routine matter that can wait a few days, they will give you an appointment within that timeframe.  Alternatively they may be able to help you without the need for you to be seen in person.

 

How this can help you, the patient?

 

In the past you’ve phoned the practice and had to wait anything between three hours and three weeks before speaking to or seeing a clinician. Now we intend to put you in direct contact with a doctor.  Often this will be within two hours of you making your call if they are on duty that day with faster and more effective patient outcomes resulting from the triage process

 

How does it work for you the patient?

From the patient’s point of view it is really very easy

  1. Phone your GP Surgery after 10am (after urgent 8am - 10am Triage)
  2. Give your telephone contact details to the receptionist and arrange a call back
  3. Speak directly to a doctor, often within two hours of calling the surgery

Phone: 01263 733693 / 01603 870271

 

When you telephone the surgery your call will be answered by a receptionist, just as it always has been.  However, instead of searching the system to try and find you a suitable doctor’s appointment, the receptionist will take your contact details so a doctor can give you a call back to discuss your requirements. 

 

Benefits for Patients

Under this system, patients

  • Don’t have to be first through on the phones to secure an appointment
  • Have direct contact with a doctor much sooner
  • Can be moved more quickly along the care pathway due to early identification of their needs
  • See a doctor/ nurse practitioner  sooner when appropriate
  • Get more time a doctor/ nurse practitioner when they need it due to a reduced pressure on appointments

Benefits for Doctors

For doctors this represents

  • Improved patient communication and care
  • More efficient use of time and NHS resources
  • Increased professional satisfaction through enhanced patient care and more effective workload management

How to get the best from the appointment system

The following tips will help you get the best out of our appointments

  • If you don’t need to been seen quickly, think about phoning the surgery on a day when it is more convenient to receive a call back from a GP
  • If you have any particular time constraints to receive a call back please give this information to the receptionist who takes your call – we will do our very best to call you at a time that suits you
  • Each GP does have a limited number of pre-bookable Telephone Consultations so this is a further option if it would be difficult for you to receive a call back the day you contact the surgery
  • Remember, if you feel in any way unhappy and still wish to be seen, at the end of a telephone consultation where the doctor has suggested that it might not be necessary to see you, you have the right to request a face to face appointment.
  • Also, if you wish to speak with your own GP, try calling on one of their routine working days

A Few Important Facts to Note:

 

The Practice will operate a limited capacity system for requesting routine appointments. Please             be advised to call as early in the day, after 10am, as is possible. If capacity is reached, you will be asked to call the next or another day convenient to yourself.

 

It is not about preventing you from seeing the doctor/nurse practitioner.  It is about putting patients directly in touch with a doctor at the first possible opportunity in order to deal with their requirements in the most effective way and according to clinical priority. 

You get to speak with the doctor on the day you phone the practice rather than having to wait up to a week to see a doctor/nurse practitioner face to face to discuss your health issues.  You therefore have the reassurance of speaking with a clinician the same day you phone the practice. 

It’s not about “diagnosing over the phone” and should not put the patient in any way at risk.  A doctor/nurse practitioner may offer you telephone advice, adjust your medication on the basis of a telephone consultation or offer you a prescription following discussion of your symptoms.  However, he or she will only do this where it is clinically safe to do so based on the symptoms or condition that you have and with the benefit of full access to your clinical notes and medical history.

If you feel in any way unhappy and still wish to be seen, at the end of a telephone consultation where the doctor has suggested that it might not be necessary to see you, you have the right to request a face to face appointment.  Just tell your doctor that you still have concerns and would like to be seen.

The surgery has a Direct Dial number that can be given to individual patients who have genuine difficulties with the use of telephone triage.  These will be patients who have specific physical or psychological problems which mean that they genuinely cannot benefit from a Telephone Triage system.  Patients or carers of patients who believe they fall into this category should arrange to speak with their doctor to receive an individual exemption from use of the system, if appropriate.  Patients who qualify will be given a card with a direct dial “Bypass Register” number for them to call and make prebookable in person appointments with their GP.  However, it should be noted that abuse of this system will lead to it being withdrawn.

It’s not about making your doctor’s life easier, it is about dealing with your healthcare needs more quickly and delivering a higher standard of patient care.   In the past the patients who were first through on the phone were the ones to get the earliest appointments regardless of whether they were the ones that most needed them.  By using this appointment booking system doctors can ensure that patients who need to be seen more quickly are seen more quickly.  They can also speed up the care pathway for any patient requiring tests prior to a face to face appointment, for those requiring review of medication or a pre-existing condition or for those with a straightforward diagnosis for which a prescription can be raised following a telephone consultation.

 

 

Evening and weekend appointments available in North Norfolk

 

 

Extended access evening and weekend appointments are now available in North Norfolk.

 

Urgent (same day) and routine (booked in advance) appointments with a GP, Nurse Practitioner or Nurse are offered to patients registered with a GP Practice in North Norfolk.

 

Currently this type of appointment is available at Primary Care Hub sites at Cromer, Fakenham, and North Walsham (Birchwood) Surgeries. Any patient, registered at any North Norfolk GP Surgery can access these appointments at these locations.

 

You can book an appointment at a Primary Care Hub by contacting your own GP Practice.

 

The opening hours are 6:30pm - 8pm weekdays and 9am-12pm weekends.

 

Please note that this is not a walk-in or emergency service, appointments must be booked via telephone prior to arrival. 

Staff Breavement

 

It is with great sadness that the Reepham and Aylsham Medical

 

Practice announce that Jo Laird, Nurse Practitioner at the Practice,

 

has passed away

 

Jo was a much-loved friend and colleague at the Practice and will be greatly missed. 

 

 At this difficult time, we politely request that patients respect the

 

privacy of Jo’s family and colleagues in their interactions with

 

the Practice.

 

 

CUSTOMER NOTICE

Keep your record up to date!

Appointment Times

Accessible Information Standard

 

Go to our Accessible Information Standard tab to find out how you can change your communication preferences or how to get help/support.

General Data Protection Regulation (GDPR)

 

 

You may have heard about the General Data Protection Regulation (GDPR) and wondering what it means and how it will effect you?

 

From Friday 25th May the data protection law is changing.  The EU General Data Protection Regulation, known as GDPR, will set higher standards and accountability for organisations to keep personal data secure and protected.  It also gives you more control over your data, including how other organisations contact you.

 

Like many other organisations we have been working hard to make sure we comply with the new General Data Protection Regulation (GDPR) .

 

Protecting your data is really important to us, and always has been.  We’ve recently updated our Privacy Policy, so if you would like to read it in more detail the latest version can be found by clicking the link provided or you can ask reception for a copy.

 

This  policy describes how medical information about you may be used and disclosed and how you can get access to this information.

 

To find out more visit our General Data Protection Regulation (GDPR) page on this website.

 

NHS Health Check

 

 

What is an NHS Health Check?

 

The NHS Health Check is a health check-up for adults in England aged 40-74. It's designed to spot early signs of stroke, kidney disease, heart disease, type 2 diabetes or dementia. As we get older, we have a higher risk of developing one of these conditions. An NHS Health Check helps find ways to lower this risk.

 

How do I get an NHS Health Check?

 

If you are between the age of 40-74 you are eligable for an NHS Health Check every 5 years. You can contact the surgery to book an appointment.

 

 

To find out more information about the NHS Health Check please click the following link: NHS Health Check Information and NHS Health Check Leaflet

 

You can also watch the video below.

 

 

More GP Appointments Released

 

Over the next three months we are working with NHS England to offer extra GP appointments. This is because we know that there are times you want to be able to see a GP at short notice. We also know that over winter lots of people have seasonal illnesses which require more than a pharmacy but don't need emergency treatment.

 

The extra appointments are bookable on the day by ringing the surgery on the usual telephone number.

 

If you haven't yet signed up for GP Online Services simply visit reception with a form of photo ID, we can sign you up there and then. GP Online Services makes it easy to book appointments online, request repeat prescriptions and view some of your medical records. Find out more about this on NHS Choices.

 

If you are not able to attend an appointment you have booked, for whatever reason, please let us know. We can then offer that appointment to someone else that needs it.

Enhanced Summary Care Record

 

 

 

If you would like to ehnance your summary care record please speak to our reception team.

 

Why you need an Enhanced Summary Care Record

 

Most people in England have a basic NHS Summary Care Record which contains key health information about you, however additional information can be added that could be important to your treatment. This is called an Enhanced Summary Care Record.

 

This means that if you have to call an ambulance, contact 111, the Out of Hours service or go to hospital anywhere in England, they will be able to access vital health information about you, which could help them treat you more quickly and effectively.

 

Having an Enhanced Summary Care Record means you don't have to remember all the details of your past care.

 

It is quick, secure and safe for health staff to access your Enhanced Summary Care Record. Access to this information could make a real difference to your care as clinicians will have all the information they need.

 

If you would like more information on this visit our Enhanced Summary Care Records tab.

 

Self Care Campaign

 

 

 

 

A campaign is being launched by the five CCGs in Norfolk and Waveney to encourage patients to self-care and not to ask their doctor for everyday medicines.

 

The change comes after figures showed the local NHS spent £5.7m last year on remedies for minor conditions such as diarrhoea and indigestion, as well as medicines such as paracetamol.

 

To read more about the campaign please click here. 

 

 

 

Self Care Campaign

 

 

What is self care?

 

The self care forums definition of self care is: "the actions that individuals take for themselves, on behalf of and with others in order to develop, protect, maintain and improve their health, wellbeing or wellness."

 

Why is self care good for people?

 

In many cases people can take care of their minor ailments, reducing the number of GP consultations and enabling GPs to focus on caring for higher risk patients, such as those with comorbidities, the very young and elderly, managing long-term conditions and providing new services. Self care empowers people with the confidence and information to look after themselves when they can, and visit the GP when necessary. 

 

 

 

 

For more information and support on self care please watch the video below and/or visit http://www.selfcareforum.org/.

 

 

               

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