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Reepham & Aylsham Medical Practice

Do you look after someone close who could not manage without you?

 

If so, you may be a carer?

 

Carers provide help and support to a partner, relative, child, friend or neighbour who could not manage without help due to physical or mental ilness, disability, life limiting ilness or addiction and to the older and vulnerable.

 

Get the help you deserve. Your GP is there to help you.

 

You can speak to the reception staff either face to face or via the telephone to simply identify yourself as a carer or you can discuss this with your doctor or nurse if you would prefer. Once the practice is aware that you are a carer we will be able to offer you further assistance, such as a free carers pack and free flu vaccination(s).

Dispensary Charges

Please note that from the 1st April 2017 the NHS English Prescription Charge is £8.60 per item (£17.20 per pair of elastic hoisery). A three monthly PPC is £29.10 and will save you money if you need more than three prescribed items in three months. A 12 month certificate is £104.00 and will save you money if you need more than 12 prescribed items in a year. Please feel free to contact the surgery for advice on exemptions.

 

Some items have more than one charge, ask one of the dispensary team to explain this if you are unsure.

 

The prescription charge is a contribution to the NHS, it is NOT a payment to the practice. It bears no relationship to the cost of the medicine.

APPOINTMENTS - CHAPERONES

 

If you feel you would like a chaperone present at your consultation, please inform your doctor or nurse who will be happy to arrange this for you.

Allocated GP

Named allocated GP for patients You may be aware that from April 2015 all practices are required to allocate all their patients with a named GP who will have overall responsibility for your care and support.   This does not prevent you from seeing any GP in the practice as you currently do.    They will also work with other relevant health and care professionals, who are involved in your care, to ensure that your care meets your individual needs.   If you are not sure who your allocated GP is please contact the Practice and ask them to confirm details of your allocated GP. 

NON URGENT APPOINTMENTS AND QUERIES

In order to ensure that we keep our telephone lines available for urgent appointments needing to be seen that day it would be appreciated if any telephone requests for non urgent appointments and queries could be made after 10:30 a.m. each morning to allow for the urgent calls to be prioritised.  If you call before 10:30 a.m. and it is a non urgent enquiry you will be asked to re-call after 10:30 a.m.

Friends and Family Test

Please take the time to complete the Friends and Family Test to help us to understand what we are  doing well at and what we need to improve on.  You can complete this by registering Online and completing the questionnaire electronically or you can complete a form whilst attending either surgery alternatively you can go to the Friends and Family section on this website to complete the form online here.

Sharing of Medical Records

We share your medical records with other services treating you.  For full details please request a leaflet from reception.

Online Patient Records Access

Our practice is planning to offer patients the facility to view areas of their records online. The areas patients will be able to access will include a summary of information relating to medications, allergies and adverse reactions.  As well as viewing this information, there will be the facility to download and print it.  This will hopefully be available by 31st March 2015, subject to the availability of this service on our clinical system. Once the system is up and running, if patients do require online access to other areas of their record they will need to speak with the practice to facilitate this.

Early Morning Clinics

Early morning Nurse and Doctor clinics are now available on Mondays at Aylsham from 7:00 - 8:00 am.  These clinics are aimed at those patients who have difficulty attending the surgery during normal opening hours i.e. school/college/university students as well as working patients.  It is available for all patients registered at either Aylsham or Reepham Surgeries.  Please telephone either practice to book an appointment.

Clinical Research Studies

In this practice, you might be asked to take part in a clinical research study.  Alternatively, ask our staff about clinical studies suitable for you.  Conducting high-quality clinical research helps us to keep improving NHS care by finding out which treatments work best.  Taking part in a clinical research study is voluntary and can be a rewarding experience.

Online Appointment Booking Facility

We now have the facility for patients to book and cancel their appointments online. If you would like to use this service, please contact the practice and request online registration. You will only need to provide proof of your identity and address to register for an online account.

Surgery Equipment Charity Fund

The practice runs an Equipment Fund registered with the Charity Commission. We use the fund to purchase equipment that otherwise would not be provided by the NHS. We would like to thank everyone who has contributed to the Fund over the years. Donations can be made through the Practice Manager.

Carers

We keep a list of patients who are carers i.e. a person who is looking after someone.

If you are a carer, please let our receptionist know.


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