Your Information

We take your privacy very seriously. We are registered with the Information Commissioner’s Office as a Data Controller and our registration number can be found by searching the ICO Register using this link.

We aim to provide you with the highest quality health care. To do this we must keep records about you, your health and the care we have provided or plan to provide to you.

Your doctor and other health professionals caring for you, such as nurses or physiotherapists, keep records about your health and treatment so that they are able to provide you with the best possible care.

These records are called your ‘health care record’ and may be stored in paper form or on computer and electronic systems and may include Personal Data;

  • basic details about you, such as address, date of birth, NHS number, and next of kin

as well as Sensitive Personal Data:

  • ​contact we have had with you, such as clinical visits
  • notes and reports about your health
  • details and records about your treatment and care
  • results of x-rays, laboratory tests etc

Healthcare providers are permitted to collect, store, use and share this information under Data Protection Legislation which has a specific section related to healthcare information.

​If you have any questions or wish to make a request in relation to your information, please contact us using the details on our main page or contact our Data Protection Officer at [email protected].

Our Data Protection Officer service is provided by Kafico Ltd. When we ask for their support, we will aim to remove any reference to individual patients. Where this is not possible, we will use the minimum necessary to allow us to obtain advice and support.

​You can find out more about Kafico Ltd, including their privacy policy at

Children and Young People

Young people from aged 13 (and sometimes younger) are allowed to make decisions about how their health information is shared

​A parent or guardian may apply for access to young person’s information

​If a young person does not consent – we may not provide access to the adult.

If the young person does not have the capacity to understand, we may provide access to the adult because it is in the young person’s best interest to do so

​Young people can ask us to keep certain parts of their information confidential

​If the young person is making decisions about their information that puts them at risk – we may notify adults with parental rights

What We Do With Your Information

  • Refer you to other healthcare providers when you need other service or tests​
  • Discuss or share information about your health or care with other health or social care providers
  • ​Share samples with laboratories for testing (like blood samples)
  • Share test results with hospitals or community services (like blood test results)
  • Allow out of hours or extended hours GPs to look at your health record when you are going to an appointment
  • Send prescriptions to a pharmacy
  • ​​Text patients in relation to healthcare services
  • ​​Samples are provided to the courier for delivery to pathology​​
  • Share reports with the coroner
  • ​​Receive reports of appointments you have attended elsewhere such as with the community nurse or if you have had a stay in hospital
  • ​​Produce medical reports on request from third parties such as the DVLA or your employer
  • ​​Movement of Patient records to Primary Care Support England

What Else Do We Use Your Information For?

Along with activities related directly to your care, we also use information in ways which allow us to check that care is safe and provide data for the improvement and planning of services.

  • Quality / payment / performance reports are provided to service commissioners
  • ​​As part of clinical research – information that identifies you will be removed, unless you have consented to being identified
  • ​​Undertaking clinical audits locally to ensure safety and efficiency
  • ​​Supporting staff training​​
  • Incident and complaint management